FAQ

Yes, almost all gemstones can be customized to meet your unique desires. Below is a list of popular gemstones that can be personalized:

• Diamonds
• Moissanite
• Moss Agate
• Pearl
• Moonstone
• Alexandrite
• Sapphires
• Emeralds
• Rubies
• Amethysts
• Topazes
• Opals
• Aquamarines
• Garnets
• Peridots
• Tourmalines
• Citrines
• Salt and Pepper Diamond
• Black Rutiated Quartz
• Tanzanites

Note: Some particularly rare gemstones, like Alexandrite or Paraíba Tourmaline, may require longer lead times due to their rarity and availability. We recommend placing a pre-order to ensure we can source the perfect stone for you.

Regarding gemstone cuts, here are the most popular shapes you can choose from:

• Round Cut: The classic circular cut that maximizes brilliance.
• Oval Cut: An elongated shape that offers a modern twist on the round cut.
• Cushion Cut: A square or rectangular shape with rounded corners, offering a vintage feel.
• Princess Cut: A square shape with sharp corners, ideal for a contemporary look.
• Emerald Cut: A rectangular cut with stepped facets, known for its elegant and sophisticated appearance.
• Asscher Cut: Similar to the emerald cut but square, with a unique hall-of-mirrors effect.
• Marquise Cut: An elongated shape with pointed ends, creating a stunning, dramatic look.
• Pear Cut: A teardrop shape that combines round and marquise cuts for a striking effect.
• Heart Cut: A romantic heart-shaped cut, perfect for expressing love.
• Radiant Cut: A hybrid cut that combines the elegance of emerald with the brilliance of a round cut.
• Kite Cut: A unique and modern cut that resembles the shape of a kite, often used for more artistic and custom designs.

If you have a specific gemstone or cut in mind, please reach out to our team, and we’ll work with you to bring your vision to life!

Customizing a ring is a wonderful way to create something truly unique, and we're here to guide you through the process step by step.

1. Identify the Recipient: Start by considering who the ring is for—yourself, a partner, or someone special. Is this an engagement ring, an anniversary ring, or perhaps a matching band for an existing ring?
2. Determine the Style: Think about the style that resonates most. Do you prefer a vintage ring with intricate details, a minimalist ring with clean lines, an artistic ring that showcases creativity, or perhaps something entirely innovative and one-of-a-kind? Identifying the style will help in narrowing down your options.
3. Select the Gemstone: Next, choose the type of gemstone that you want to feature. Consider factors like the type of stone (e.g., diamond, sapphire, emerald), its size, and the cut shape that best fits your vision (e.g., round, oval, pear).
4. Choose the Metal: Decide on the metal for the ring band. Options include platinum, white gold, yellow gold, rose gold, and more. Each metal offers a different aesthetic and durability.
5. Determine the Ring Size: It's important to get the right fit, so make sure to confirm the ring size. If you’re unsure, our team can assist you in measuring it accurately.
6. Gather Inspiration: We recommend visiting our website's homepage at Aurumluminos to explore different designs and gather inspiration. You can also send us images of rings you love, and we’ll work with you to match the design to your preferences.
7. Get in Touch: Once you have a clearer idea of what you want, reach out to us! Our team of experts will guide you through the customization process, ensuring that every detail is perfect.

Designing a custom ring is an exciting journey, and we're here to make it as smooth and enjoyable as possible!

At AURUMLUMINOS, we understand that buying jewelry online can raise concerns about safety, quality, and service. Let us put your mind at ease:

1. Secure Payments: Your payment security is our top priority. We utilize the latest encryption technology to ensure that all transactions on our website are fully secure. We partner with globally recognized payment platforms to safeguard your personal and payment information.
2. Guaranteed Product Quality: With over 20 years of experience in jewelry customization, we take pride in delivering products of the highest quality. From the initial design phase to casting, precise craftsmanship, gemstone selection, and final setting, every step of the process is meticulously executed to meet stringent quality standards. Each piece is subject to dual inspection before it reaches you, ensuring that you receive nothing short of perfection.
3. Reliable Shipping: We understand the importance of timely delivery. All custom orders are completed within the agreed timeframe and shipped to you as scheduled. In the rare event of unforeseen delays, we will promptly inform you and provide appropriate solutions.
4. Comprehensive After-Sales Service: Our commitment to customer satisfaction extends beyond your purchase. We offer a one-year warranty on all products, as well as a 30-day return policy, giving you ample time to decide if your purchase meets your expectations. For more details, you can refer to our refund policy.

Why choose AURUMLUMINOS? We aim to be the most trusted brand by ensuring a seamless shopping experience and delivering products that exceed your expectations. With our unwavering focus on customer satisfaction and product excellence, you can shop with confidence knowing you’re in good hands.

If you have any further questions, feel free to reach out to our customer service team. We’re here to help!