At Aurum Luminos, we strive to ensure your utmost satisfaction with every purchase. Should you find the need to return an item, please familiarize yourself with our comprehensive return policy outlined below.
30-Day Return Window: Our return policy extends for a period of 30 days from the date of item receipt. This gives you ample time to assess your purchase and initiate a return if necessary.
Eligibility Criteria: To qualify for a return, the item must meet the following conditions:
- It must be in the same pristine condition as received.
- Unworn or unused, with all tags intact.
- It should be returned in its original packaging.
- A valid receipt or proof of purchase must accompany the return request.
Initiating a Return: To commence the return process, kindly reach out to us at support@aurumluminos.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.
Damages and Issues: We urge you to inspect your order promptly upon delivery. Should you detect any defects, damages, or if an incorrect item has been received, please notify us immediately. This enables us to promptly address the issue and rectify it to your satisfaction.
Non-Returnable Items: Certain items are exempt from our return policy, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or flammable substances. Should you have any concerns regarding the return eligibility of a specific item, please do not hesitate to contact us.
Exceptions - Sale Items and Gift Cards: Regrettably, we are unable to process returns for sale items or gift cards. We appreciate your understanding in this matter.
Exchanges: Should you wish to exchange an item, the most efficient method is to initiate a return for the original item and subsequently make a separate purchase for the desired replacement.
European Union 14-Day Cooling Off Period: For orders shipped within the European Union, customers are entitled to exercise their right to cancel or return an order within a 14-day period, without the need for justification. However, the same eligibility criteria as mentioned earlier apply.
Refunds Process: Upon receipt and inspection of your return, we will notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Kindly note that the processing time may vary depending on your bank or credit card company. If more than 15 business days have elapsed post-approval without receiving your refund, please contact us promptly.
Restocking Fees: In the event of a return, a restocking fee of 30% of the order value will be deducted from the refund amount. It is imperative to note that refunds are not guaranteed if the return process is initiated post-shipment without prior communication.
Return Shipping Costs: Customers are responsible for covering the shipping costs associated with returning the item. Please ensure that returns are shipped with tracking and require a signature upon delivery to mitigate any potential discrepancies.
Exclusions from Return Policy: Our return policy excludes custom orders, engraved items, as well as products exhibiting signs of wear and tear, marks, scratches, or any form of damage post-receipt.
For any further inquiries or assistance regarding returns, feel free to contact us at support@aurumluminos.com. Your satisfaction remains our utmost priority, and we are committed to facilitating a seamless return experience for our valued customers.
