Часто задаваемые вопросы

Once you've decided to purchase a ring, choose the material and gemstone (if applicable) for the ring from the dropdown menu, and select your ring size . This step is crucial; you can either base it on your previous ring size or refer to our ring size chart.

After making your selections, click "Add to Cart." You can then access the next step by clicking on the shopping cart icon located at the top right corner of your screen. Here, you'll proceed to the address filling page. Provide your shipping address, phone number, and select a suitable payment method to proceed to the payment page. Once payment is completed, your order will be processed.

If you encounter any difficulties while completing your order, please reach out to us via the online chat window or directly email us at info@aurumluminos.com for assistance.

Upon successfully placing your order and payment processing, you will receive an on-screen confirmation displaying your order reference number.

Additionally, an order confirmation email will be sent to the email address provided, containing comprehensive details of your order, including the reference number and payment confirmation. Please note, this email serves as an acknowledgment of receipt of your order.

Subsequently, a second email will be dispatched once your order has been shipped, providing you with tracking information for your parcel. This enables you to monitor the delivery status of your order with ease.

Yes, each item comes in an Aurumluminos jewelry box.If you have any requirements for the package, you can leave a message through the online contact window

Of course! At Aurumluminos, we specialize in custom pieces. The core of our brand is in customized works for our lovely clients. Let us help you create a special engagement rings, wedding bands, or Completely based on your DIY jewelry.

To start the process of your custom engagement ring, please contact us at custom@aurumluminos.com. For additional answers about custom orders, please review our Custom Orders section on this FAQ page below.

Currently, we have physical stores as well as production factories. Available in Asia, Europe and the United States
Our sales team; my physical store and factory are located in the jewelry city of Guangzhou, China, Panyu Daluo

If you need to check the design, template or finished product of the ring you purchased, you can contact us and we will send it to you through on-site pictures or videos.

If you are having trouble placing an order and haven't found the solution to your problem on this FAQ page, please contact our customer service at info@aurumluminos.com

A processing time of 2-3 weeks means that once you place your order, it takes 6-8 weeks for your item to be made and then shipped with USPS. All of our pieces are handmade in our studio.

We want you to find the perfect ring for you. Unfortunately, we cannot send you multiple rings.

We craft our jewelry according to your exacting wishes. There is a responsibility on your end as a customer to find the correct ring size and choose the ring that matches your aesthetic to make sure your ring is perfect for you. Because of this, no such returns are possible.

We completely understand that such a significant purchase can make you hesitant to place an order online. With over 1500 authentic 5-star reviews, you can be confident that your order is safe with us.

All of our packages are 100% insured and include a warranty guarantee. We offer payment in installments and molds of the ring in case you would like to make sure it will fit.

For further questions or concerns, we are always available at either info@aurumluminos.com or custom@aurumluminos.com for custom orders.

You can check rush when placing an order, and there will be an additional 50usd processing fee. This will allow your order to be processed with priority, and it is expected to speed up the production time by 7 days.

Yes, of course! All our text engravings are currently free. You can choose to enter the engraving text you need in the engraving service box when purchasing an order; you can also contact us directly via email order@aurumluminos.com

No matter where you’ve purchased your engagement ring, we are more than happy to make one of our wedding bands match your existing ring. To begin that process, please send us pictures of your existing ring, along with the ring you are interested in, to custom@aurumluminos.com.Or you can place an order by yourself on our custom page. From there, we will work with you personally on your order.

Yes, all of our rings sold in sets are also available separately. If you are having difficulties finding them online, please contact us at info@aurumluminos.com.

Of Course! While we specialize in engagement rings and bridal jewelry, we offer a diverse range of unique pieces suitable for any occasion. Whether you're seeking a ring for yourself, to celebrate a personal milestone, or simply to add to your collection, we have options that cater to your individual style and preferences. Explore our selection to find rings featuring your birthstone, exquisite designs, and timeless elegance.

Some of our rings have names. If the ring is not linked on our Instagram page, enter the name in our search bar and you will be able to find it. If you are still having difficulties finding it, please DM us on Instagram and we will gladly send the direct link to you.Or you can send us the pictures you see directly to custom@aurumluminos.com

We offer free insured and trackable shipping worldwide.

To receive your package safely, you will have to include: full name, building and street address, city, state/province, postal/zip code (if applicable), and your phone number. These details are necessary for delivery.

Please provide accurate address details to avoid any unnecessary delivery delays.

Yes, a signature is needed upon delivery to ensure the package has been delivered to you.

After your order has been shipped with USPS, you will receive a confirmation email with your tracking number. You can track the package using the USPS tracking link provided, or enter your tracking number here to see where the package is at any time.

We use USPS by default. If you need to choose another express company to transport you, please contact us directly in the online window or send an email to info@aurumluminos.com

All of our parcels over $100 USD are insured.

We realize engagement rings and fine jewelry are ordered for special occasions in your life and many may have an element of surprise. Our parcels are always packed discreetly and give no hints as to what the package contains.

Yes! When placing an order, you may leave both a billing and a shipping address. If you would like the shipping address to be different than your billing address, simply specify it at checkout.

Our current production time is 2-3 weeks. Your order will leave our studio after or within this processing time.

We offer free shipping worldwide for all our orders. Solid gold pieces are shipped with USPS, and any sterling silver or gold-filled pieces are sent using Priority Airmail.

Buyers are responsible for any customs fees, taxes, or receiving fees. Customs regulations vary by country. Inside the European Union, there's usually no customs tax. In the US, it varies by state, typically between 2% and 5%. Research your country's import regulations or contact your local customs office for details before placing your order.

From our latest sources, the UK VAT is 20%. We kindly advise you to stay informed of your country’s VAT and any additional import duties your order might come with. This is solely an obligation of the buyer to know before placing an order with us. If you are having difficulties obtaining this information, we advise you to contact your customs office.

We do not deliver to P.O. boxes, mail-forwarding addresses, and temporary residence addresses. This is because all our packages need a signature upon delivery to ensure safe and undamaged delivery of your order.

We use USPS shipping services, so please note that USPS does not deliver on the weekends or national public holidays. You may contact USPS in your country to arrange a special weekend or holiday delivery if available.

If you are in a hurry, we offer expedited shipping on all our pieces. Please contact our customer service at orders@aurumluminos.com for full details. Also, please note that all our rings—except Ready to Ship—are made to order and have a production time of 2-3 weeks before they are shipped.

Jewelry pieces with delicate designs require special care and appropriate storage. Be sure to remove and safely store your jewelry before doing work that might cause damage to the surface or shape of your piece.

For details on how to take care of your Aurumluminos piece, please review our Product Care Guide.

All of our pieces are made with recycled precious metals. Recycling precious metals in the jewelry industry is more than just a trend: it is a common practice and the most environmentally friendly way in order to create fine jewelry.

With the use of recycled precious metals in our production process, we’re taking small steps that will hopefully lead to the end of unfair and inhumane mining practices.

As Aurumluminos, we firmly believe in giving back to the community. Each year, we donate 5% of our annual profits to various organizations that are making a positive impact in the world. These organizations may focus on empowering others or environmental preservation. Our goal is to collectively create a brighter future.

Every Aurumluminos purchase you make contributes to this positive impact. Thank you for supporting us!

Aurumluminos timeless treasures are ethically sourced and handcrafted . All of our gemstones and diamonds are mined from legitimate sources and comply with the Kimberley Process, meaning they are conflict-free and that their purchase does not finance violent movements by rebels or their allies seeking to undermine legitimate governments. We only work with reliable suppliers from Europe, who adhere to the KP standards.

We make it easier for you to determine your ring size with our ring sizing guide here. Follow the instructions to find your perfect fit.

If you don't see your ring size, please leave it in the notes box at checkout.

All of our rings can be made in the size you need. If you don't see your ring size, please leave it in the notes box at checkout.

Please send your correct ring size as soon as possible to orders@aurumluminos.com along with your order number so we can change it before it is made.

If you provided us with the incorrect size and want to resize it, there are additional costs for the resize and shipping both ways. Please contact us at orders@aurumluminos.com and we will provide you with further instructions.

We do not offer refunds if the size of the ring you previously provided was not correct. Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) void our warranty.

Most of our rings can be resized, but some cannot. Depending on the setting and the prongs, resizing certain rings can seriously damage the stone. We suggest contacting us at orders@aurumluminos.com for assistance before reaching out to your local jeweler.

The core of our business is custom-made engagement rings, and we are more than happy to work with you to create a completely original ring or personalize an existing piece to fit your style. Please contact us at custom@aurumluminos.com for all inquiries regarding custom work.

1. Initial Consultation: Begin by sharing your vision, references, sketches, or ideas for your custom piece with us. We'll collaborate closely with you to understand your preferences regarding stones, materials, ring size, and design.
2. 3D Preview: Once we've gathered all the necessary information, we'll create a 3D preview of your design. This preview allows you to visualize your custom piece before finalizing your order. Please note that 3D previews are provided for serious buyers. The first preview is complimentary, while subsequent previews incur a fee: $100 USD for the second preview and $50 USD for any additional previews. This fee is deducted from the purchase price upon order finalization.
3. Design Confirmation and Purchase: Upon confirming the design and making the decision to proceed, you can purchase the listing for your custom ring.
4. Stone Selection and Sourcing: If you have specific preferences for the gemstone, we'll provide you with a selection to choose from. Once the design and gemstone are finalized, we begin sourcing the stones for your piece.
5. Production: Your custom piece enters production. A mold is created, and the ring is cast according to your specifications.
6. Stone Setting: The chosen stone is meticulously polished and expertly set into the ring.
7. Quality Assurance: Our lead designer and founder personally inspect the ring to ensure it meets our high standards of craftsmanship and quality.
8. Final Approval and Shipping: After passing our rigorous quality assessment, your custom ring is ready to be shipped and delivered to you.
9. Timeline: The entire process typically takes approximately 2-3 weeks, during which we dedicate our attention to every detail to ensure your satisfaction.
10. Customer Support: Should you require any updates or assistance regarding your order, please don't hesitate to contact us at custom@aurumluminos.com, providing your order number for prompt assistance.

We are committed to delivering a custom piece that reflects your unique style and preferences, and we strive to exceed your expectations at every step of the process.

Yes. We are more than happy to make a preview of your custom design. Please note that there is an extra cost for previews of custom pieces.

For custom pieces, the only additional cost is the deposit for 3D previews. The first preview is complimentary, while the second preview incurs a $100 USD fee. Any subsequent previews are $50 USD each.

To avoid extra charges, please provide as much detail as possible with your initial request. The deposit for 3D previews is deducted from your final purchase order.

You will receive a special link with a deposit fee that you can purchase once needed, within your conversation with our customer service.

If you'd like to visualize an existing ring with a different colored gemstone, we can create a photoshopped mock-up at no additional cost. However, for more detailed customizations, a deposit for 3D previews is required.

We are happy to include your loose gemstones in our rings. We can create a custom design with your gemstones, or we can include them in our established ring styles. For more details and instructions on the process, please contact us at custom@aurumluminos.com

All sales of custom jewelry are final, meaning there are no returns on custom pieces. If you believe there are extenuating circumstances that warrant a return, please reach out to us at orders@aurumluminos.com. We're here to assist you.

Though this is not our main selling point, we can sell unique loose gemstones. If you are looking for something special, please let us know the specifics and send your inquiry to custom@aurumluminos.com

Absolutely! We offer customization options for our current designs, including the choice of gemstones. Such requests qualify as custom works. Please reach out to us at custom@aurumluminos.com with your inquiry, and we'll be happy to assist you in creating your perfect piece.

Absolutely! Just email custom@aurumluminos.com or Click here with any references, sketches, or ideas you have. Include details like stone type, color, size, side stones, preferred material, and your ring size. We'll work together to bring your vision to life.

Please send the specifications of your ring along with your estimated budget to custom@aurumluminos.com. We will let you know if it is doable or offer alternative suggestions.

If you would like to be sure about the size and look of the ring, we can ship the mold directly to you. Note that there is an extra $80 USD charge for this service that is later deducted from the final amount paid for the finished ring. This amount is non-refundable.

Absolutely! For most of our rings, you can select the color of the stone. Whether it's a peachy pink sapphire or any other hue, we can accommodate your preferences. To begin, please place an order or pay a deposit so we can source the stones for you to choose from. The deposit amount varies depending on the stone; for example, sapphires over 1ct require a $450 USD deposit, which is later deducted from the final purchase value. Reach out to us at custom@aurumluminos.com to start the process.

Yes! Please contact us at custom@aurumluminos.com with your request and we will send you options to choose from. If we do not have the stone you want for your ring, we are more than happy to source one for you. This requires a deposit.

What determines the price of the ring, and how does the main stone play a central part in pricing?
A: The price of your ring is influenced by several factors, with the main and side stones being central.

We offer a diverse range of gemstones in various cuts. Custom cutting, especially for unique shapes like kite-cut, can add to the ring's price due to the complexity involved. Additionally, many gemstones start as oval-shaped and are then custom-cut, resulting in unused carats, which affects the stone's price and, consequently, the ring's overall cost.

The selection of specific side stones and the choice of material for the setting also impact the price. We provide options such as 14/18k yellow/rose/white gold, platinum, and palladium. For further details, feel free to reach out to us.

While our aurumluminos brand primarily focuses on women's rings, we do offer customization options for men's rings as well. Every day, we assist numerous couples, both offline and online, in customizing various types of jewelry, including men's rings, necklaces, bracelets, earrings, and more. Feel free to reach out to us for personalized assistance.

We accept payments via credit cards or PayPal.

We accept all major credit cards like Visa, Mastercard, Maestro, and more. We also offer payment via PayPal or Coinbase for payments with cryptocurrency.

We offer payment in up to 5 installments. For more information, please contact us at support@aurumluminos.com.

If you would like to pay with more than just one card, please contact our customer service at support@aurumluminos.com before ordering so we can arrange everything for you without any inconveniences.

For all our payment plans and installments, we do not use a third party. All installments are created by us and sent to you via a custom link where you can finalize your payment.

We offer 0% interest payment plans with up to 5 installments. The production process will start after the first payment and the item will be shipped shortly after the last payment is made.

If you are interested in a payment plan, please contact us at support@aurumluminos.com and let us know the number of installments you would prefer. We will send you a custom listing for your first one, and you will be able to make the next payment whenever you are ready.

If you have already chosen the ring you would like to purchase or have already discussed creating a custom piece, please contact us at orders@aurumluminos.com. We will arrange a listing for the installment and send it back to you.

We don't run any sales or special promotions unless you are subscribed to our newsletter and receive special deals. If you are interested in bulk orders or wholesale partnerships, please contact us at info@aurumluminos.com.

All of our custom-made pieces are considered final sale and cannot be returned. We guarantee that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s), and metals.

We cannot process returns on engraved pieces. Please make sure that the ring you ordered is the correct size to avoid any inconvenience. If you are not sure about your ring size, please see our Ring Sizing Guide here or visit your local jeweler to get your correct ring size.

You can click here to carefully read our returns and exchanges policy

If you are not satisfied or would like to exchange the item, please contact our customer service at orders@aurumluminos.com with your order number and the reason for the return/exchange. Include pictures if the reason for return/exchange is a faulty item. Our customer service will then advise with the next steps.

If the piece you received is damaged, please contact our customer service at orders@aurumluminos.com. Include your order number and pictures of the damaged item so we can advise on the next step

If the piece you received is not the one you ordered, please contact our customer service at orders@aurumluminos.com and include your order number and pictures of the wrong item so we can advise on the next step.

We can resize rings that don't have any gemstones. However, resizing certain rings with stones can damage the main stone depending on the prongs and settings.

To see if we can easily resize your ring, we suggest contacting our customer support at support@aurumluminos.com.

Unfortunately, we are not able to process a refund on our moss agate rings purely because of the color. However, we can change the main stone to your choosing.

To process the exchange of the main stone, please contact our customer service at orders@aurumluminos.com and we will gladly help

Aurumluminos offers a one-year warranty from the date of purchase. If a manufacturing defect is found within this period, we will repair or replace the product free of charge. However, if damage results from negligence or improper care by the buyer, the warranty claim may not be valid, and the buyer will be responsible for any associated costs. For any inquiries regarding our warranty, please email us at info@aurumluminos.com with the subject line: Warranty Inquiry. We're here to assist you.

Yes, we can make an appraisal for your stone. Please feel free to contact us at support@aurumluminos.com and include your order number to get the appraisal for your ring.

Certificates are added only to pieces that have diamonds of more than 0.5 carats. We can arrange certificates for an extra cost.

GIA certificates cost $500 USD. For other stones, the price for certificates depends on the individual stone. Contact us at support@aurumluminos.com to get the correct quote for your stone.

If you don't have an invoice, an order confirmation will do just fine. Contact us with your order number at orders@aurumluminos.com and our customer service will guide you through the next steps.

No problem. Please send your correct shipping address along with your order number to orders@aurumluminos.com and we will update the shipping address

If you would like to change the main or side stones to the ring you just purchased, please contact us immediately at custom@aurumluminos.com. Any changes regarding the stones can affect the processing time and result in additional charges depending on the stones used.

Not at all! You have 48 hours from the time of placing your order to request a material change. Please send your request, along with your order number, to orders@aurumluminos.com. We'll be happy to assist you with the change.

You are free to cancel your custom order within 12 hours after checkout. If you have purchased a Ready to Ship piece, you have a limited window to amend or cancel your order.

To cancel your order, please contact us at orders@aurumluminos.com with your order number. You will receive a confirmation email once your order has been canceled.