План оплаты и предоплата

Этот план платежей основан на депозите. Для получения более подробной информации, пожалуйста, свяжитесь с нашей службой поддержки клиентов.

Шаги по использованию плана оплаты:

1. Свяжитесь с нами: Прежде чем использовать план оплаты, свяжитесь с нами по адресу order@aurumluminos.com, чтобы подтвердить способ плана оплаты.
2. Подтвердите свой продукт: убедитесь, что вы выбрали продукт, который хотите приобрести.
3. Предоплата: После внесения предоплаты мы приступим к производству вашего продукта.
4. Полная оплата: Вы можете оплатить оставшуюся сумму в течение периода производства.
5. Отгрузка: Как только продукт будет готов и произведена полная оплата, мы организуем немедленную отправку.

Если у вас есть какие-либо вопросы или вам нужна дополнительная помощь, пожалуйста, не стесняйтесь обращаться к нам.

All our rings come in US ring sizes. If you don't know your US ring size, please see our conversion chart and tips on finding which size you wear

GET RING SIZE HERE

• All our pieces are meticulously crafted by hand, requiring a production time of 2-3 weeks before shipment. For custom pieces tailored to your preferences, please anticipate a slightly extended timeline as we strive for perfection. Rest assured, we'll keep you updated throughout the crafting process.
• If you need to expedite your order, please contact us or select 'rush order'.
• Production begins upon receipt of payment. While most items are completed within the standard timeframe, certain designs may require additional time based on stone availability and design complexity.
• Sending as a gift? Simply provide the recipient's address and your personalized message, and we'll take care of the rest, including a gift card and exquisite wrapping.

• We send products internationally throughout the world. Items are fully insured and sent worldwide with express shipping and require a signature upon delivery.
• Shipping Time:
  Worldwide: 7-15 business days
• If you would like to review our specific return and exchange policies, please click here.

30-Day Return Window: Our return policy extends for a period of 30 days from the date of item receipt. This gives you ample time to assess your purchase and initiate a return if necessary.

Eligibility Criteria: To qualify for a return, the item must meet the following conditions:

● It must be in the same pristine condition as received.
● Unworn or unused, with all tags intact.
● It should be returned in its original packaging.
● A valid receipt or proof of purchase must accompany the return request.

Restocking Fees: In the event of a return, a restocking fee of 30% of the order value will be deducted from the refund amount. It is imperative to note that refunds are not guaranteed if the return process is initiated post-shipment without prior communication.

If you need us to expedite your order, please make sure to check the 'rush order' option

Most of our jewelry pages have a “Rush Order” button. Click on that and it will move your order to the top of our work schedule.

Estimated to expedite by 4-6 days

1. Gold Rings:

   - Clean with a soft brush and mild soap solution.

   - Avoid contact with chemicals, perfumes, and lotions to maintain shine.

2. Diamonds:

   - Clean with a soft brush and mild detergent solution.

   - Avoid harsh chemicals and ultrasonic cleaners. 

3. Sapphires and Rubies:

   - Clean with a soft cloth and lukewarm water.

   - Avoid sudden temperature changes and exposure to chemicals.

4. Pearls:

   - Wipe gently with a soft cloth after each wear.

   - Avoid exposure to perfume, hairspray, and cosmetics.

5. Moonstone and Opal:

   - Clean with a soft, damp cloth.

   - Store away from direct sunlight to prevent fading.

6. Moss Agate and Morganite:

   - Clean with lukewarm, soapy water and a soft brush.

   - Avoid exposure to harsh chemicals and extreme temperatures.

7. Moissanite:

   - Clean with mild soap and warm water.

   - Avoid abrasive cleaners and sharp objects that could scratch the surface.

8. Amethyst and Alexandrite:

   - Clean with a soft brush and warm, soapy water.

   - Avoid exposure to direct sunlight and extreme temperatures.

9. Garnet and Tourmaline:

   - Clean with a soft cloth and mild detergent solution.

   - Avoid prolonged exposure to sunlight and extreme temperatures.

10. Peridot and Aquamarine:

    - Clean with a soft brush and warm, soapy water.

    - Avoid exposure to harsh chemicals and sudden temperature changes 

Remember, regular cleaning and proper storage can help preserve the beauty of your jewelry for years to come.

Items that have the GIA certificate mentioned in their description come with the GIA certificate. Diamonds have to be over 0.35ct per piece.

Fancy cut diamonds come with EGL, IGL, or IGI certificate. Diamonds have to be over 0.4ct per piece.

The report provides details about the cut, clarity, and carat weight, along with measurements and other additional information confirming the authenticity and quality of the diamond.

You can select from a variety of diamond shapes and cuts (brilliant, pear, marquise, princess, oval, etc.).

The GIA grades diamonds on a scale of D (colorless) through Z (light color). The diamonds we select for our designs correspond to colors G or F, which means that they are nearly colorless and only a professional gemologist can detect the difference between colors.

Practically all natural diamonds contain small imperfections inside, called inclusions, or on its surface, called blemishes. Clarity refers to the degree to which these imperfections are present. On the scale from included to flawless diamonds, the diamonds in our designs are graded as VS or VVS, which stands for “very slightly” or “very, very slightly included”. Inclusions are minor and only visible under a magnifying glass and not to the naked eye.